Pool Equipment Oz

Returns & Refunds Policy

Change of Mind

If you change your mind about a product you purchased, you may return it within 30 days from the date of purchase for a refund, subject to the following conditions:

The product must be in its original, unused condition and in the original packaging, including all accessories, tags, and manuals, and be presentable for sale.
Proof of purchase must be provided (e.g., original receipt or order confirmation).
A 30 % restocking fee will be deducted from your refund to cover handling and administrative costs.
The customer is responsible for any shipping costs associated with returning the product.
Exclusions: The change-of-mind policy does not apply to items that are on clearance or marked as final sale.

Faulty Goods

If you receive a faulty product, or if your product fails within the designated warranty period, you may be entitled to a repair of that product.

Eligibility: A product is considered faulty if it has a manufacturing defect.
Proof of Fault: You may be required to provide evidence such as photos, videos, or a written description of the fault.
Process: Please contact our customer support team via sales@poolequipmentoz.com.au with your order details and a description of the issue. We will assess the fault and provide return instructions.
Repair: If the product is deemed faulty or fails within the warranty period, we will arrange a repair based on the nature of the fault and manufacturer’s warranty guidelines.
Exceptions: This policy covers manufacturing defects only and does not cover damage caused by misuse, accidental damage, or general wear and tear over time.

How to Return a Product

Contact our team at sales@poolequipmentoz.com.au with your order details and reason for return.
Follow the return instructions provided by our team.
Return the product in its original packaging, along with proof of purchase.
Please do not send your purchase directly back to the manufacturer unless advised.

Processing Returns & Refunds

Once we receive your returned product, we will inspect it and notify you of the outcome within 7 business days.

For change-of-mind returns, approved refunds will be processed to the original payment method within 14 business days, minus the applicable restocking fee.

Pool Equipment Oz PTY LTD reserves the right to refuse returns if the conditions of this policy are not met.